PAC - Optum

Optum - Employee Support Program

1. WHAT IS Optum's Employee Support Program?

The program consists of a brief and focal service, focused on Emotional Support, Legal Guidance, Financial Planning and Social Service. This program is offered by your employer, and can be carried out by chat or video calls at no cost to you.

In addition to unlimited messages, you can also make video call sessions by appointment.

2. HOW DOES IT WORK?

To connect with the professional most compatible with your profile, you will fill out a short form telling us a little about yourself.

3. WHO ARE THE PROFESSIONALS?

Optum has an extensive network of licensed professionals. All professionals who serve on the platform have undergone a rigorous selection process that involves different steps to ensure that the quality of care and guidance will be excellent.

The professionals are experts in several areas and will be able to help you with the most varied questions.

4. HOW IS MY PROFESSIONAL CHOSEN?

The Program was developed to find the ideal professional for each person.

After completing the initial form, you will be connected to the professional who has the best training and experience to address the types of issues you are dealing with.

Most of the time, we are able to connect employees to a suitable professional, but it is always possible to request a professional change if you wish.

5. IS IT SAFE?

Your privacy is a priority for Optum.

We use end-to-end encryption to ensure that your information is accessible only to you and your professional, both when transferring and storing it.

6. TALK TO US

For direct contact with our team, write to [email protected] and we will be happy to help you!