The Ritz-Carlton Hotels & Resorts

Legendary Service. At Your Fingertips.

The Ritz-Carlton® Mobile App allows you to navigate your journey and enhance your experiences at The Ritz-Carlton destinations around the world. As a Rewards member, you will enjoy exclusive, anticipatory benefits including Mobile Check-In with room-ready alerts and Mobile Requests for anything you may need during your stay.

The app offers a distinctive digital experience allowing you to manage your account, track upcoming reservations and reserve future stays all from the palm of your hand.

To unlock these and other exclusive guest services, visit mobileapp.marriott.com/ritzcarlton for more details.

COMPATIBLE WITH MORE DEVICES AND LANGUAGES

- Fingerprint ID for simpler sign in

- Available in English, Spanish, German, French, Japanese and Chinese

RESERVATIONS REINVENTED

- Search for hotels using your current location, an address or point of interest

- Improved hotel searches and directions with Google Maps and Waze (features not available in Chinese)

- Reserve at any participating hotel using points

- View the daily average rate in search results

- Browse hotel photos, maps and amenities before reserving

- Find inspiration and ideas for upcoming adventures with articles from Journey into

The Ritz-Carlton

- Reserve The Ritz-Carlton hotels as well as other brands within the Marriott® portfolio

- Send upcoming stay information via email or text

VIEW AND MANAGE YOUR STAYS

- Add reservations to Google Calendar

- Modify dates, rates, rooms and methods of payment for upcoming reservations

- Save and manage hotels and preferences to allow for easier, faster rebooking

- Home screen updated to reflect current stays, allowing you to readily access reservation details and guest services during your stay

CRAFTED FOR CONVENIENCE

- Check in 48 hours prior to your arrival and receive priority room assignments and notification when your room is ready

- Gold and Platinum Elite members enjoy confirmed priority upgrades and priority late checkout

- Enjoy direct access to your room and other areas around the hotel with Mobile Key on your phone (at select hotels)

- Request a shoeshine, valet service or more fresh towels via the app

- Request your eFolio to be emailed without stopping at the front desk

- Curated recommendations for dining, spa and local attractions, as well as details on hotel events

- Ability to make dining and spa reservations at select hotels

ADDITIONAL IN-APP BENEFITS

- Earn additional points when you opt out of housekeeping with Make a Green Choice

- Convenient enrollment in The Ritz-Carlton Rewards® program

- Access to exclusive preferred rates

- Anywhere access to your account balance, nights, points and activity history

- Edit your personal information and earning and communications preferences