My Shatel Mobile

This app is designed for providing self-care service to Shatel Mobile operator

This app is designed for providing self-care service to Shatel Mobile operator users. In order to use this app; user just needs to own/create its Shatel Mobile username (User’s National ID) and its self-care password (https://my.shatelmobile.ir) and sign into the app to have access to below self-care features:

Selecting new Shatel Mobile number

Account control and balance management

Accounts information and package subscription for all SIM cards owned by one individual at a glance

Viewing remaining balance and remaining data, voice and SMS packages and viewing detailed usage history

Voucher redeem

Activation or deactivation of following services: voice message service, voice call suspension (divided by incoming, outgoing, international, entertainment, notification, outbound roaming, inbound roaming calls), call waiting, call conference, data roaming, incoming and outgoing SMS, voice services, missed called alert, call forwarding configuration to another phone number (divided by forwarding all the incoming calls or forwarding incoming calls in case of callee-busy or no response or out of coverage), 3G internet data service, 4G internet data service.

Viewing SIM Card’s PUK

SIM Card’s Suspension or Revoke Suspension

Changing subscription or tariff type

Selecting add-on bundles or combo packages with auto-renewal preference

Creating customer care request tickets and tracking the latest status

Viewing initial bundles, combo packages (voice, SMS, data and VOD and multimedia content) and internet packages

Viewing basic tariff

Viewing information and choosing outdoor, desktop, pocket mifi and carfi modems

Viewing information about Shatel Mobile’s TD-LTE network

Shatel Mobile network’s coverage map

Direct call to Shatel Mobile’s customer care, voice of customer, online chat with sales and aftersales customer support agents

Viewing latest news, products and services

Speed test

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