ADAMA India SEVA Tool

ADAMA India’s Seva Tool is for the Employees of ADAMA India. It is the tool to request for help for an individual from another Department. It is simple and quick way to request for help and keep a track of the status before and after the request is addressed.

Using this app users across ADAMA India can submit a request for help instead of calling or emailing till the issue addressed. This application also has another module for the Complaints Raised by Filed Staff. They have been reporting all the problems reported by the customer over the phone and or email.

With Customer Complaint module in the SEVA Tool every Customer Complaint can be reported quickly and easily. All the required details will be captured in the application and the report will be available readily to keep track of them and take immediate action and investigation based on the nature of the complaint. Even the report for the Management can be submitted quickly and with the Dashboard all the Complaints Status can be checked by Management as and when required.

1. Support Tickets – In this section all the Submitted Tickets will be seen by the employees under SUBMITTED TICKETS list. ALL TICKETS is the list of Tickets received by a Department every day to assign to them self by Support Executives & Department Manager. The Department Manager can assign the Tickets to his team members.

2. Customer Complaints – In this section Our Employee will submit he Customer Complaint on behalf of our Customers. If the issue with product is identified at Warehouse level the Warehouse Manager or Assistant will Submit the Complaint. For Quality Control Manager every Customer Complaint will be seen in the ALL COMPLAINTS list. The Quality Control Manager will Assign the Complaint to Investigators based on the nature of the Complaint. The Investigators will see the Assigned Complaints in their ASSIGNED COMPLAINTS list. After the Investigation is completed by the Investigator the solution will be given by the Quality Control Manager to the Customer.